Shannon Cate

Shannon Cate, NCP, CCUFC,CWCUL serves as Director of Member Experience at Corporate Central, where she brings over a decade of dedicated service and expertise to the organization. Beginning her journey with Corporate Central in September 2014 as a Member Services Representative, she has steadily advanced through positions of increasing responsibility, including Member Services Specialist and Manager Member Services, before assuming her current role in July 2024. In this position, she is responsible for enhancing the member experience through refined internal touchpoints, implementing member feedback-driven strategies, and overseeing continuous improvement projects. Her operational oversight includes managing corporate cash services, coordinating new service implementations, facilitating member mergers, and supporting core conversion projects.

Prior to joining Corporate Central, Shannon gained valuable experience working within a full-service credit union, complemented by roles in customer service and data entry. She holds an associate’s degree in business, and she earned her National Check Professional (NCP) accreditation in 2022 as well as her Certified Wisconsin Credit Union Leader (CWCUL) accreditation in 2024. . Known for her exceptional organizational skills and unwavering commitment to member service excellence, Shannon approaches her work with genuine enthusiasm, stating, "Changes in this industry are inevitable and I am so excited to have the opportunity to work directly with our members to help navigate these changes and help bear the weight of challenges." When not serving Corporate Central's members, Shannon enjoys spending time with her husband and daughter, watching documentaries, and planning trips to Disney.